Project Manager, WhatsApp Trust & Safety

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Project Manager, WhatsApp Trust & Safety
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WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 2 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp helps people connect and share no matter where they are in the world. The Trust & Safety team at WhatsApp is dedicated to ensure that those users have a safe, secure and high-quality experience. We are responsible for educating and protecting our users from unwanted/unsolicited messages, media, and phishing attempts. We partner with safety engineers to identify patterns and behaviors using internal tools to mitigate attacks and other violations.
Project Manager, WhatsApp Trust & Safety Responsibilities
  • Manage day-to-day Safety Operations through vendor engagement and process improvement, to improve quality and efficiency outputs
  • Influence & execute the Safety strategy and drive the operations roadmap cross-functional teams and roadmaps across product, policy, process, systems, data/analytics and drive continuous improvement and step change innovation
  • Gather, analyze and utilize relevant data to develop ways to improve the overall user experience and safety
  • Analyze operational data to identify trends and work cross-functionally on solutions
  • Develop and maintain strong relationships with cross-functional partners in Outsourcing, Policy, Security and Engineering
  • Effectively plan and manage complex projects from the initial ideation phase through final execution to further our mission
  • Participate in on-call emergency escalation rotation as well as after-hours and weekend duty when necessary
  • Develop a deep end-to-end understanding of Safety and how it affects our community
  • Be a Safety subject matter expert for the company, and maintain expertise by regularly performing operational core work, handling escalations and quality audits
Minimum Qualifications
  • 3+ years of work experience in role involving strategic/analytical initiatives (operations, project management, Quality, Process Optimization experience)
  • Experience operating in and delivering results in an ambiguous environment
  • Experience with strategically, analytically and creatively evaluating and solving problems
  • Experience building connections with cross-functional partners and team members through effective communication and collaboration, and in delivering results in a goal-oriented environment
  • Self-starter, intellectually curious and creative individual knowledge operating in ambiguity
Preferred Qualifications
  • Experience in Trust & Safety or Integrity preferred
  • Experience managing projects or process improvements
  • Intermediate knowledge of data tools such as SQL, SAS or other coding languages and or data visualization tools
Locations
About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to accommodations-ext@fb.com.
(Colorado only*) Estimated salary of $91,200/year + bonus + equity + benefits
*Note: Disclosure as required by sb19-085(8-5-20)
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. We may use your information to maintain the safety and security of Meta, its employees, and others as required or permitted by law. You may view Meta's Pay Transparency Policy, Equal Employment Opportunity is the Law notice, and Notice to Applicants for Employment and Employees by clicking on their corresponding links. Additionally, Meta participates in the E-Verify program in certain locations, as required by law.

Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com.