Internal Communications Manager, Commerce & FinTech

Internal Communications Manager, Commerce & FinTech
Meta is looking for an Internal Communications Manager to join its Commerce & Financial Technologies team. Commerce and Meta Financial Technologies are product groups at Meta (formerly Facebook) focused on building commerce, payments and financial services products to ensure everyone has access to the world's financial system to accelerate financial inclusion and economic empowerment and to help businesses grow. This person will support both Commerce & Financial Technologies’ employee communications efforts. In this role, you will serve as a key counselor and advisor to the Commerce & Financial Technologies communications and leadership teams, as we work to tell powerful stories to our internal audiences - building morale, articulating organization and company-wide strategy, building confidence and trust in leadership, and rallying employees around the organization’s ambitious goals. We are looking for someone who excels at working collaboratively, enjoys writing, is obsessed with delivering high-quality work, and truly loves the world of commerce, payments and financial services. Candidates should be experienced communications generalists, creative writers (we are not about the corporate speak here), confident communicators, and fun! You should have deep experience leading proactive internal communications programming, managing cross-functional projects and teams, influencing and driving alignment across stakeholder groups and executives, and telling complex stories in a simple and compelling way. Additional qualities that will serve you well in this role: attention to detail, ability to remain flexible in a fast-paced environment, comfortable working in ambiguity, and a passion for out-of-the-box thinking.
Internal Communications Manager, Commerce & FinTech Responsibilities
  • Develop and execute internal communication initiatives in partnership with teams across the Commerce and Meta Financial Technologies organization.
  • Provide proactive and reactive messaging to employees that supports key initiatives and program rollouts.
  • Understand the unique needs of product, engineering, and business teams (goals, products, tools, process) in order to produce effective and relevant communication strategies.
  • Consult with leadership on their communication priorities and change management initiatives.
  • Write and develop messaging around various topics, including organization and company strategy, priorities, product launches and announcements.
  • Identify opportunities to share organization milestones with the broader company audience.
  • Coordinate with cross-functional teams to implement consistent messaging across the organization.
  • Partner closely with other internal and external communications teams as well as HR, Diversity Equity & Inclusion, and Business Integration to align on communication opportunities.
  • Manage internal communities for Commerce and Meta Financial Technologies, which involves proactively working with content authors, moderating posts, and managing membership.
  • Manage remote and in-person internal events, which includes creating narrative themes, developing executive messaging, and overseeing event logistics.
  • Implement data measurement and analysis strategies to guide communications best practices.
Minimum Qualifications
  • Bachelor's degree and 12+ years professional experience working in internal communications, corporate communications, political campaigns, or nonprofit mission-driven communications.
  • Experience counseling and influencing senior executives.
  • Experience producing content for internal audiences at varying levels across an organization.
  • Experience drafting and turning complex information into relevant, engaging, timely and valuable content.
  • Experience with managing multiple projects simultaneously and to work autonomously including managing remote and in-person events.
Preferred Qualifications
  • Experience in solving problems using judgment, data measurement, and analysis, providing practical, timely and effective communications guidance and support.
  • Experience in public relations, journalism, branding and campaigns.
  • Experience in presenting and facilitating large meetings.
  • Experience communicating to an employee population of technologists and engineers.
  • Experience in the commerce, payments, financial services, technology industry.
  • Experience leading internal communications campaigns and programming for a remote audience.
About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
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