Program Manager [Dogfooding], WhatsApp Product Operations

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Program Manager [Dogfooding], WhatsApp Product Operations
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Remote, US
WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 1 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp is not only free but also available on multiple mobile devices and in low connectivity areas — making it accessible and reliable wherever you are. It's a simple and secure way to share your favorite moments, send important information or catch up with a friend. WhatsApp helps people connect and share no matter where they are in the world. The WhatsApp Customer Operations Team’s focus is to support and educate the people and businesses who use our products through direct interactions and scalable solutions. We develop processes to help improve the health of our products and work with cross-functional partners to ensure a high-quality experience on our platforms. You will gain experience and make an impact in a fast-growing organization. Those who join our teams are very passionate about solving people’s issues, and are strong advocates for WhatsApp users globally. The WhatsApp Product Operations Team is looking for a highly self-driven, analytical individual who is passionate about working on complex business problems, has strong programmatic experience, can lead without authority and be able to work independently in an ambiguous and dynamic environment.
Program Manager [Dogfooding], WhatsApp Product Operations Responsibilities
  • Design and implement efficient and scalable dogfooding processes for multiple products and diverse feature types across WhatsApp and the Meta family of apps
  • Partner closely with members of Engineering, Product, Research, Operations and define KPIs/success metrics for dogfooding
  • Stay up-to-date on all new features, and be fully aware of the product roadmap and product sprint cycles
  • Shape the vision and drive the execution of dogfooding initiatives across various functionalities and features
  • Analyze data sets, build dashboards and help the team make strategic data-driven decisions
  • Operate independently and deliver results by embracing ambiguity, demonstrating creativity, and delivering results in a highly organized manner
  • Prepare communication materials and progress tracking for multiple audiences including preparing and delivering presentations to leadership stakeholders
  • Analyze current pain points in workflows and tools, think outside the box and implement solutions to help us operate at scale and drive strategic value
Minimum Qualifications
  • BA/BS or equivalent 4-year university degree
  • 5+ years of work experience in program management, management consulting and business or strategic operations
  • 4+ years of experience working with Engineering and Product Teams on product releases
  • Interest and experience for creating and delivering best-in-class, scalable programs and activations
  • Track record of successfully partnering with cross-functional teams, driving alignment, effective escalations and achieving results
  • Experience setting priorities, multitasking and working independently in a dynamic, rapidly changing workplace
  • Demonstrated record of problem-solving, proven analytical thinking, executive presence and communication skills
Preferred Qualifications
  • Bachelor's degree and/or Master's Degree or equivalent degree
  • Experience working in a fast paced technology company
  • Program or Management Certification such as PMP or ITIL or Lean Six Sigma or similar is preferred
Locations
About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to accommodations-ext@fb.com.
(Colorado only*) Estimated salary of $122,000/year + bonus + equity + benefits
*Note: Disclosure as required by sb19-085(8-5-20)
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Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com.