Data Center Business Enablement Manager

Meta is looking for a Data Center Business Enablement Manager to support Site Operations’ growing team and expanding datacenter footprint. Meta’s data centers are the foundation upon which our rapidly growing products and services are delivered worldwide. This person will manage a team that creates and deploys foundational capabilities in hiring, onboarding, technical learning and development, knowledge management, financial management, communications, and collaboration event planning and facilitation. The successful candidate is a detail-oriented, get-things-done professional who can think strategically, adapt quickly, and rapidly earn credibility and trust within all levels of the organization. In this role, you will be working closely with Site Operations’ leadership team, which includes global leaders and geo leaders, to ensure the right foundational business support systems, processes, and measures are in place to enable the data center teams across the globe to be successful. This role will need to strike a balance in establishing a common framework while still allowing for local customization for unique geographical needs. It will be important to develop business support frameworks that can be sustained effectively in a “high-volume” environment. In addition, this lead will be responsible for tracking progress, providing regular updates, and identifying methods to measure effectiveness in our business practices. This leader will work with key stakeholders to set strategy and drive initiatives that lead to meaningful improvements in business support practices across our global footprint of data center operations.
Data Center Business Enablement Manager Responsibilities
  • Establish frameworks and own outcomes across Site Operations for foundational business support functions such as hiring, onboarding, technical learning and development, knowledge management, financial management, communications, and collaboration event planning and facilitation
  • Develop and collaboratively own the 3–5-year roadmap for enhancements to workforce planning (hiring, onboarding, technical development, etc.) and knowledge management efforts. Execute in partnership with the Geo leadership team
  • Work effectively with cross-functional partners, specifically the Geo Business Support Managers, across the worldwide data center fleet to collaboratively build out and then execute frameworks for business support functions
  • Provide people management, mentorship, coaching, and career development to members of the team to build a strong team culture and commitment to impact
  • Lead the team to improve and maintain the foundational capabilities of business support, utilizing tools, templates, and processes that can be sustained for the long-term
  • Support leadership meetings and facilitate alignment on key issues and opportunities
  • Provide regular updates and progress reports on areas of ownership. Utilize measures and metrics to demonstrate progress to goals
  • Establish transparent and organized methods to store, share, and communicate the work products of the team
  • Produce regular communications for the global Site Operations team to highlight progress to goals, leadership messages, outcomes of key events, and more
  • Drive excellence in the SiteOps organization through identification and execution of opportunity areas that create efficiency, remove obstacles, or create improved processes and approaches to the business
  • Establish and maintain a SiteOps leadership event and communications calendar to coordinate work and minimize conflicts of key stakeholders
  • Ability to travel 25% of the time
Minimum Qualifications
  • Bachelor's or master’s degree in business, engineering, or relevant experience
  • 10+ years of current proven experience in managing teams that support the business operations functions such as technical training, knowledge management, budgeting, workforce management
  • 5+ years of project/program management experience
  • Experience influencing effectively, working with cross-functional teams to advance the needs of the team, and adapting as the needs change
  • Experience navigating business structures while maintaining confidentiality and discretion
  • Effective at communicating the problem, approach, and alternatives considered to meet the needs of the audience
  • Proven experience in developing and executing to a strategic roadmap that supports the scaling of the organization
  • Effective at facilitation and planning events that bring teams together to reach established outcomes
  • Experience being organized, utilizing a system that works for you, your team and the larger organization
  • Productive, poised, and experience thriving in high-pressure, time-sensitive scenarios
Preferred Qualifications
  • Experience leading global teams
  • Knowledge and application of lean operational processes and improvement methodologies
Locations
About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to accommodations-ext@fb.com.
(Colorado only*) Estimated salary of $221,000/year + bonus + equity + benefits
*Note: Disclosure as required by sb19-085(8-5-20)
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