Product Development Specialist, Product Operations

Product Development Specialist, Product Operations
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London, United Kingdom
Meta is seeking a Product Development Specialist to join the Product Operations team. Product Operations’ mission is to be the experts on functional quality to improve product teams’ ability to resolve user issues. We believe that every user interaction should work well so those who join our teams are very passionate about solving people's issues and are strong advocates for the Meta community. We need influencers who can align cross-functional partners to ensure the best possible experience for our platforms. If you like helping people, Product Operations is for you.The Product Operations team fuels product quality and engagement by analyzing user issues at scale and advocating for their resolution. As a Product Development Specialist, you will be responsible for investigating and communicating the quality and stability of Meta's products to engineering, product, design, and other cross-functional partners as reported by internal stakeholders. You'll own the processes for collecting, generating, and triaging internally reported quality issues. Additionally, you will partner with product and engineering teams to implement process and tooling improvements focused on driving developer efficiency, resolution of issues, and improved product quality. Candidate should be comfortable using a VR device.
Product Development Specialist, Product Operations Responsibilities
  • Become an expert in the health and quality of Facebook products
  • Develop and communicate compelling analyses and recommendations over aggregate trends from internal feedback
  • Own the process for collecting, investigating, and triaging internal reports of quality and stability issues
  • Collaborate with a vendor partner to execute daily triage workflows
  • Inform and deliver new strategies and tactics for delivering high-quality products to end users at scale
  • Collaborate with other Product, Engineering, and Product Operations partners to implement product, process, tool improvements
  • Maintain training and process documentation for product specific triage areas
Minimum Qualifications
  • Experience effectively prioritizing conflicting demands
  • Communication experience especially around communicating the measurable impact of a change
  • Proactive problem solver with experience breaking down ambiguous issues into component parts to develop solutions
  • Experience using data to tell a story and influence direction
  • 4+ years experience interfacing with technologies used to build web and native applications
  • Experience with SQL and/or Excel
Preferred Qualifications
  • BA/BS degree in computer science, economics, engineering or other related field
  • Experience working with remote teams
About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
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