Product Marketing Lead, Advertiser Experience & Support

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Product Marketing Lead, Advertiser Experience & Support
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Facebook seeks an experienced leader with a strong background in product marketing to lead a global team focused on Business Integrity’s Customer Support development. The successful candidate will be a strategic thinker, skilled operator, and expert influencer with the demonstrated ability to drive consensus across product, marketing, sales, and operations teams. Exceptional executive communication skills and presence are a must. This individual will lead global planning for the portfolio, synthesize market feedback for product development and opportunity sizing, and collaborate with key stakeholders to set go-to-market priorities and goals. The ideal candidate will have a history of building and leading high-performing teams, driving transformational change in large organizations, and a passion for championing and supporting the diverse businesses that rely on the Meta business products. This individual will work cross-functionally with teams around the world (especially APAC) in a fast-paced, often ambiguous environment.
Product Marketing Lead, Advertiser Experience & Support Responsibilities
  • Develop and manage a world-class Product Marketing team
  • Distill market feedback into market intelligence that informs product roadmap to help shape feature and process development based on industry needs and market opportunities
  • Partner across a global team of product, engineering, sales and operations leaders on the end-to-end experience design for business support
  • Craft briefing materials and present to executives on a regular basis
  • Partner with our global sales channel, agencies, and advertisers to drive understanding and advertiser adoption of products
  • Partner with the Product Marketing team to help roll out new products and features
  • Willingness to travel internationally
Minimum Qualifications
  • 12+ years of work experience, including work in marketing, general management, product, consulting, communications, or internet technology
  • Management experience along with experience selecting, attracting, motivating, retaining, and developing leaders and team members
  • Experience influencing behavior at a variety of levels in the organization, including cross-functional managers, and executive communication
  • Experience contributing at both strategic and operational levels
  • Analytical and data-driven decision making experience
  • BA/BS degree
Preferred Qualifications
  • Product Marketing experience
  • Experience in enterprise customer support and experience design
  • Proven track record of driving complex organizational change
  • MBA degree
Locations
About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to accommodations-ext@fb.com.
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. We may use your information to maintain the safety and security of Meta, its employees, and others as required or permitted by law. You may view Meta's Pay Transparency Policy, Equal Employment Opportunity is the Law notice, and Notice to Applicants for Employment and Employees by clicking on their corresponding links. Additionally, Meta participates in the E-Verify program in certain locations, as required by law.

Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com.