Manager, Verticals, Research Operations

Manager, Verticals, Research Operations
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The Verticals branch within the Meta Research Operations team is comprised of Pillar-dedicated Operations teams (e.g. RL Research Operations). These teams are embedded within Research Operations but focus on identifying the needs and strategic opportunities unique to their respective pillar. As the Manager, Verticals Research Operations, you will partner closely with our Research Program Managers and Research Leaders across WhatsApp, ABP, Community Integrity and Social Impact, to implement operational systems, act as a connector, and problem solve operational hurdles to enable researchers to do their most impactful work. The ideal candidate will be a leader who is passionate about building cross-org relationships and scaling teams. This is a unique opportunity to work across a broad range of teams and product spaces, and our ideal candidate is a systems-level thinker who enjoys being able to go deep, but also sees where dots should be connected and where processes should be scaled. The ideal candidate will be entrepreneurial, enabling the team's best work by leading strategic planning of programs, managing short and long-term project milestones, anticipating project issues and resolving them, connecting resources to research needs, and removing barriers to doing great work. The Verticals Manager is a creative problem solver and knows how to most effectively leverage cross-functional partners. You will utilize a full range of organizational and interpersonal skills that help our talented teams operate at their highest and most effective level. This role requires both execution and strategic-focused program management experience and broad knowledge of research's impact on product design and development. Communication skills, ability to manage complex logistics, and a highly organized approach are mandatory.
Manager, Verticals, Research Operations Responsibilities
  • Move initiatives forward, find resources, raise concerns to appropriate owners early and resolve open issues that prevent progress
  • Hold the line when schedule or progress is in jeopardy while maintaining respectful relationships
  • Predict roadblocks and obstacles and establish meetings or integration points between teams
  • Prioritize competing needs with reasoning and solutions
  • Coordinate resources across multiple projects and teams
  • Contribute to overall Research Program Management team processes and tools, updating databases and initiating improvements where needed
  • Define Verticals Research Operations Team vision, set, and communicate team goals and communicate strategy. Define measures of success for both the Ops Team as well as the UX Research Team
  • Engage, partner, and collaborate with UX Research team members and leadership to proactively identify opportunities to radically improve the effectiveness of our research process
  • Build and maintain a trusted, cooperative relationship with internal cross-functional partners (e.g., Legal, Privacy, Policy, Finance, Facilities, Security)
  • Serve as a dependable point-of-contact/link to the Global Facebook Research Ops team, leveraging new processes or best practices for the Verticals teams when needed and relevant
  • Utilize strategic tools, systems, and data to help the team analyze trends and deliver insights to define goals and improve processes
  • Lead and develop a multi-disciplinary team with varying levels of experience
Minimum Qualifications
  • BA/BS degree or higher
  • 8+ years of experience in operations or project/program management
  • 3+ years people management experience
  • 3+ years of experience in technology OR user experience research
  • Proven track record of breaking down processes and identifying pain points to deliver business improvements
  • Experience communicating with a variety of audiences ranging from product team members to directors/VPs
  • Proven track record of collaborating with cross-functional groups to produce results
  • Experience developing and managing a budget
  • Experience of operational routines and the management of internal-facing project teams
  • Experience scaling operations in a business environment
Preferred Qualifications
  • Familiarity with UX/usability research and methods for both hardware and software
  • Experience with research operations, participant recruiting teams, lab facility management
  • Experience leading a globally distributed team
  • Client or vendor management experience
  • Experience developing international research programs
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About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to accommodations-ext@fb.com.
(Colorado only*) Estimated salary of $168,000/year + bonus + equity + benefits
*Note: Disclosure as required by sb19-085(8-5-20)
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