Content Review Vendor Operations Specialist

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Content Review Vendor Operations Specialist
Meta black iconMeta Quest
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The Oculus Content Review Operations team works closely with VR developers to drive successful launches and ultimately connect them with Oculus consumers who are looking for the next big thing. We are seeking individuals who are motivated to work at the forefront of digital content distribution to help scale our app review operations. With the success of the Oculus Quest platform, the team is growing and has opened up a new role to manage the vendor and supplier relationships in the global Oculus content review ecosystem, leveraging and working with our partners and vendors around the world. You’ll serve as an expert on globally delivered, scaled operations with a high degree of quality, efficiency, and collaboration with colleagues across the organization to ensure that our policies and standards are being met consistently to deliver the best VR content. In this position, the Content Review Vendor Operations Specialist will interface with internal teams such as Content, Policy, Legal, Comms, Marketing, and Engineering, as well as with external vendors. A successful candidate for this role will have experience optimizing processes and scaling teams via external vendor support.
Content Review Vendor Operations Specialist Responsibilities
  • Create supporting product documentation, organize training sessions, and design workflows that prepare vendors and internal teams to scale for new product rollouts
  • Be responsible for change management within existing queues
  • Be a subject matter expert on the workflows within your domain
  • Ensure vendor teams are compliant with Facebook security requirements, best practices, and KPIs
  • Proactively anticipate trends and development ahead of new features and propose relevant policy updates to stakeholders
  • Mentor members of the App Review and vendor operations teams
  • Act as the SME for difficult and urgent escalations
  • Identify process, policy, and tooling gaps and propose solutions
  • work with Engineering, Policy and Legal teams to implement improvements
  • Promote robust employee wellness practices across all delivery centers
  • Up to 30% travel
Minimum Qualifications
  • 3+ years of meaningful experience with a proven track record of delivering scale
  • Communication skills, experience documenting complex issues and building consensus on a course of action
  • Developer advocate, proven experience helping app developers overcome challenges to help them succeed
  • Meticulous attention to detail
Preferred Qualifications
  • BA/BS degree highly preferred
Locations
About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to accommodations-ext@fb.com.
(Colorado only*) Estimated salary of $160,000/year + bonus + equity + benefits
*Note: Disclosure as required by sb19-085(8-5-20)
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