Localization Manager

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Localization Manager
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Languages are key to the WhatsApp Customer Operations mission to “Make each user feel like WhatsApp is built for them”. The Localization team makes WhatsApp feels like a local product by building high quality localized experiences into more than 60 languages. We are looking for a Localization Manager to lead a team of localization program managers responsible for the localization of WhatsApp Product, Support and Marketing content and for building new frameworks to operate at scale. In this role you will help shape our long-term vision to delight our users at scale, and lead the strategy to localize new product experiences, as well as multilingual multimedia, marketing and research content.
Localization Manager Responsibilities
  • Lead and enable a high-performing team of localization program managers to deliver on operational and strategic goals, enabling global product launches and evolving teams operational maturity models
  • Establish team goals and work with direct reports on strategies for executing, tracking progress, measuring success and sharing results
  • Track and analyze key operational and performance metrics, identify trends, and develop solutions to improve efficiency, optimize team workflows and build supply/demand models
  • Develop and maintain strong partnerships with global cross-functional teams and leaders across Customer operations, Product, Engineering, and Marketing
  • Be an internal advocate for the global WhatsApp user base, build and promote launch readiness best practices for global product launches
  • Promote a collaborative team that is passionate about user experience and sustainable and scalable business practices
  • Promote team’s personal and career development. Support your reports with empathy in navigating change as business needs, priorities and processes evolve
Minimum Qualifications
  • Track record of creating structure across large, ambiguous programs and directing teams on goals setting and prioritization
  • BA/BS degree
  • Experience with analyzing data sets and interpreting them to solve complex problems, provide business insights and make strategic decisions
  • Track record of developing and managing localization or content operations programs to deliver global products, content and experiences through innovation and continuous improvement
  • 2+ years of direct people management experience, including managing remotely across multiple sites, and influencing leadership and cross-functional teams
  • 4+ years of experience in software or multimedia localization, localization program or quality management
Preferred Qualifications
  • Experience articulating localization value and impact on user experience, brand and product success to a variety of stakeholders and leadership levels
  • Experience with SQL, data analysis, data visualization tools, or programming languages
  • Familiarity with building scalable multimedia localization, marketing and creative content localization programs
  • 1+ years experience using WhatsApp
  • Hands-on experience with different CMS and TMS platforms, file formats and CAT tools that manage and/or automate the translation workflow
About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to accommodations-ext@fb.com.
(Colorado only*) Estimated salary of $155,000/year + bonus + equity + benefits
*Note: Disclosure as required by sb19-085(8-5-20)
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