Developer Support Engineer

Developer Support Engineer
Location pin icon
Dublin, Ireland
This is your chance to work on the team that helps Facebook’s Platform partners, marketers, and advertisers build engaging social applications based on the Facebook Platform. As a Developer Support Engineer, you will be the first point of contact for bug reports and platform development questions raised by the Facebook Platform developer community. You will assist our developers by providing creative solutions to challenging technical issues, while also working with the internal engineering teams to ensure all issues raised are resolved in a timely manner. In addition to this you will be responsible for building and improving our internal support tooling and reporting.
Developer Support Engineer Responsibilities
  • Provide world-class support to the Facebook Platform developer community
  • Become an expert in our products, our developers and their needs by providing effective technical consultation
  • Manage technical and product issues and escalations, delivering the highest level of developer satisfaction
  • Help scale developer support with Sales and Partnership growth
  • Work directly with developers to resolve technical issues
  • Engage with the operations and engineering teams to build, drive and improve our tools and processes
  • Write production code that will improve our internal tooling and our external support channels Build product insights from developer experience/sentiments and work with cross-functional partners to take appropriate action
  • Deliver data-driven, impactful results
  • Lead projects end-to-end from ideation, design, build, and launch
  • Build understanding about the wide variety of software across the Platform at a deep engineering level
Minimum Qualifications
  • Bachelor’s degree in Computer Science or related field (or equivalent degree and experience)
  • 3+ years of experience in software development
  • Programming abilities in one or more of the following languages: Java, PHP, or Python.
  • Excellent communication skills in English, particularly written communication
  • Demonstrated creative problem-solving approach and strong analytical skills
Preferred Qualifications
  • Experience developing for mobile would be an advantage
  • Experience in enterprise support role would be an advantage
Locations
About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to accommodations-ext@fb.com.
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. We may use your information to maintain the safety and security of Meta, its employees, and others as required or permitted by law. You may view Meta's Pay Transparency Policy, Equal Employment Opportunity is the Law notice, and Notice to Applicants for Employment and Employees by clicking on their corresponding links. Additionally, Meta participates in the E-Verify program in certain locations, as required by law.

Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com.