Product Experience Analyst

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Product Experience Analyst
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The Product Experience Analytics (PXA) team is responsible for advancing Facebook's product quality by identifying and collaborating with product teams to implement opportunities that improve the quality and end-to-end experiences of existing and future products. With deep analytics expertise, understanding of the product health and the user experience, the Product Experience Analytics team partners with the Product team (consists of Engineering, Product Management, Research, Design, etc.) to ensure we launch high quality and reliable products to the market. They reinforce that expertise by becoming fluent in the data around Facebook products and developing a well-rounded knowledge of products and the ecosystem as a whole. Utilizing that critical expertise, we keep the end-to-end experience at the center of our focus. Product Experience Analysts are highly analytical, data driven, and scrappy - not only identifying and proactively advocating for impactful changes Meta should make, but also driving the implementation of changes based on those insights. Product Experience Analysts thrive in ambiguity and are capable of turning data into convincing stories that influence product teams to prioritize quality in the product. Those who join our team are passionate about improving experiences for Facebook users and are strong advocates for people and businesses on our platform. We need strong analytically capable influencers who can align cross-functional partners around creating the best possible experience for people and businesses on Facebook. The Product Experience Analytics team is highly cross-functional, working across all teams that make up a Product Team to provide data-driven insights that help define our business strategy, product vision, and roadmap. Meta is reshaping the world of advertising and the Product Experience Analytics team will play a central role in determining how successful and sustainable we can be. If you are passionate about Meta, interested in product quality, intellectually curious, a fast learner, clever thinker, and have exceptional communication skills, keep reading!
Product Experience Analyst Responsibilities
  • Explore and analyze user experience and product performance data, develop goals and tracking metrics, and ensure product priorities are data-driven and accommodate short term and long-term goals.
  • Apply quantitative analysis and data-mining skills to develop deep analytical insights around product usability, correctness and the end-to-end experience across a variety of data sets and platforms.
  • Build strategic relationships and manage communication and alignment across multiple partner teams.
  • Partner with Research, Design, Marketing, Operations, and Testing teams to identify opportunities to improve our products based on user feedback and help quantify the impact of their qualitative insights.
  • Partner with Engineering, Design, and Product Management to design and develop experiments to test hypotheses, iterate and implement changes in existing products that positively impact the people and business's experience and drive new Facebook products that are high quality and low risk.
  • Instill a focus on quality in the product culture by creating objective data driven stories that influence and convince product teams to prioritize quality projects.
  • Inform, influence, and execute new quality initiatives that are data driven and meaningfully shift core metrics in the positive direction.
  • Initiate and drive change through influence, and collaborating with a variety of cross functional stakeholders.
Minimum Qualifications
  • 2+ years SQL experience
  • Knowledge of statistics (experimental design, statistical analysis, hypothesis testing)
  • 1+ years of experience in Tableau, Qlik, Power BI, or other data visualization tools
  • Analytical experience, with experience building product intuition, solving problems using data and providing business insights
  • Experience creating and telling stories from data
  • Experience constructing interpersonal relationships across teams, communicating technical content and analytical insights to multiple audiences
  • Currently has, or is in the process of obtaining a Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience. Degree must be completed prior to joining Meta.
Preferred Qualifications
  • Work experience in tech, finance, consulting or related industry
  • 1+ years of programming experience in Python or R
  • Knowledge or experience in machine learning principles, fundamentals and applications
  • Experience in internet advertising and/or the advertising industry
  • Experience at a software technology company
  • Experience leveraging raw customer feedback to develop new analytical initiatives
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About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to accommodations-ext@fb.com.
(Colorado only*) Estimated salary of $135,000/year + bonus + equity + benefits
*Note: Disclosure as required by sb19-085(8-5-20)
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Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com.
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