Program Manager, Partnership Operations

Program Manager, Partnership Operations
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The mission of the Partnership Operations Team is to drive reliable and optimized payment processing operations across global partners to enable seamless transactions on Meta’s ecosystem. This can mean different things for our payment products - from providing support to advertisers who need help paying their bill, helping charities onboard to receive donations, to identifying and resolving fraudulent transactions. The Partnership Operations Team is dedicated to operational partner management of our key payment partners, processors, and service providers. This team’s responsibilities include relationship management, investigating, triaging and solving payment processing issues, testing new payment methods and partner integrations, and influencing internal stakeholders to help drive the business forward. Success in this role will require technical knowledge, strong analytical/critical thinking skills, business acumen and interpersonal ability to manage various partner relationships. This role is based in Singapore and will report to the Partnership Operations Manager who is based in the US.
Program Manager, Partnership Operations Responsibilities
  • Investigate reported escalations across multiple channels, while providing timely and accurate responses to our partners
  • Develop and implement scalable solutions to support our global partners
  • Develop and maintain standard internal project and process documentation
  • Drive efficiency, productivity and customer-experience improvements
  • Drive new partner integrations and product launches independently
Minimum Qualifications
  • 6+ years of experience in an online operations, project management or online escalations environment
  • Experience working in an ambiguous space and driving projects from ideation to launch
  • Knowledge of core payment processing and risk systems
  • Experience driving cases through process of resolution
  • Ability to assess, analyze and resolve complicated issues, and distill that complexity into simple and concise concepts
  • Experience problem solving in a collaborative, fast-paced environment
Preferred Qualifications
  • BA/BS degree
  • Ability to use and learn tools like SQL and Excel to drive analytics and reporting
About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
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