Product Operations Manager

Product Operations Manager
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The Product Operations organization is critical to the performance, reliability, and usability of Facebook’s products. The team is embedded with product and engineering to propel a simple vision: every user interaction works well. We do this by owning the operational management and analysis of user feedback from identification to resolution including the triage of product defects identified during testing, analysis of testing feedback to inform product quality pre-launch, and investigation of issues shared by Facebook’s worldwide community. As a Manager supporting the development, launch, and growth of Facebook’s products, you are responsible for managing a team of Product Development Specialists and Product Specialists who partner with Facebook product, engineering, data science, design, research, and vendors teams to improve product quality through the lens of the user experience.

You will be required to showcase excellent leadership, problem solving especially in ambiguity, project management, and communication skills across a highly cross-functional stakeholder base. You will form relationships with leaders from Product Management, Engineering, UX Research, Data Science, and Design to ensure your team has the resources they need to be successful. We are looking for someone who is able to influence business decisions through quantitative and qualitative insights that continually drive to optimize users’ experiences with a strong focus on correcting defects that improve the reliability of Facebook’s products. A leader in this role will be passionate about building teams, including the operational processes and reporting that support them at scale, a cultural leader, and systems thinker who can lead a team to effectively break down problems and scope solutions.
Product Operations Manager Responsibilities
  • Directly manage a team of Product Development Specialists and Product Specialists.
  • Develop an in-depth understanding of how Facebook develops products, the priorities of the product teams you support and lead your team in providing data-driven recommendations.
  • Define vision, strategy, tactics, and behaviors required to achieve medium and long-term goals.
  • Provide motivational leadership to your team and enhance a strong culture of trust and commitment to impact.
  • Create structure for your team to solve ambiguous business problems and partner with cross-functional teams to resolve user experience issues and deliver against shared product outcomes.
  • Shape actionable recommendations about complex issues critically and concisely.
  • Be prepared to directly manage large projects and coordinate across stakeholders as needed to ensure the right resourcing, execution and communications are in place to deliver meaningful results.
Minimum Qualifications
  • 2+ years of direct people management experience in a highly agile, project-based environment
  • 5+ years of experience working in tech, consulting, or an operational capacity
  • Problem-solving, critical thinking, and analytical experience
Preferred Qualifications
  • MBA from a top-tier business school
  • Experience in a top-tier strategy consulting firm
About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
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(Colorado only*) Estimated salary of $168,000/year + bonus + equity + benefits
*Note: Disclosure as required by sb19-085(8-5-20)
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