SiteOps Program Specialist - Onboarding and Development

Meta is seeking a Program Specialist focused on employee Onboarding and Development to join our Data Center Site Operations (“SiteOps”) team. Our data centers are the foundation upon which our rapidly scaling infrastructure efficiently operates and upon which our innovative services are delivered. The Program Specialist will be responsible for facilitating and managing our business processes related to enhancing and sustaining our new employee onboarding program for SiteOps, identifying gaps in employee development training curriculum and working with other team members in closing those gaps. This role will also support the team by identifying key process metrics and improvement opportunities to develop people and teams within SiteOps, working closely with SiteOps Global/Geo, Site, and Functional Leads, as well as our cross-functional partners. The ideal candidate will gather business and technical requirements across teams, think broadly and strategically about initiatives on a global basis, use data collection and analysis to drive decisions, and work with stakeholders to operationalize onboarding practices, curriculum, and development. The candidate will need to work effectively with cross-functional partners, leveraging what already exists, adapting where appropriate for SiteOps needs, and incorporating site specific unique situations. Moreover, the Program Specialist will need to demonstrate strategic thinking by creating a multi-year plan for onboarding and development that builds on what already exists while considering the planned scale and complexity of our data center footprint for the next 5 years. The successful candidate will prioritize for positive impact, and will be highly organized and structured, synthesizing available data into information that is readily actioned and communicated. The candidate will need to be forward thinking, anticipating future needs and growth trends, and sequencing work based on the maturity and priorities of the broader organization.
SiteOps Program Specialist - Onboarding and Development Responsibilities
  • Be the primary owner of the SiteOps onboarding modules for new/transferring employees, ensuring they are complete and current.
  • Continually work to improve the modules by seeking data-informed feedback on timeliness and effectiveness in helping the new employee be successful in their role.
  • Build out a rolling 3-year strategy to improve SiteOps onboarding process that leads to new & transferring employees feeling that they are able to make an impact quickly and in line with SiteOps goals and objectives.
  • Track all new/transferred SiteOps employee onboarding progress so that we can drive consistency of experience and have a baseline from which to improve on.
  • Establish best practices for managers and team members to welcome new employees. Track if these practices are working as intended and continually adjust to make them better.
  • Create and update frequently reviewed wiki’s, and other data locations, that help new hires with all the common questions to ensure sustainability in our onboarding process.
  • Determine the clearest and most logical way to present information for greatest reader comprehension.
  • Meet with subject-matter experts to ensure specialized topics are appropriately addressed.
  • Review and/or copyedit content developed by other members of the team.
  • Lead improvement efforts that drive consistency in how we describe the work across SiteOps using common terminology.
  • Work with others across SiteOps to ensure their content is updated and reviewed for relevance on a regular basis.
  • Build relationships and gain consensus with key stakeholders while focusing on executing timely solutions.
  • Identify development gaps when an employee is in the first year in the role and then work with cross-functional partners to build out content to address those gaps. Incorporate these findings in the rolling strategy.
  • Mitigate risks by managing dependencies across multiple teams, locations, and sites. Clearly communicate dependencies and manage/track exceptions.
  • Support local site management teams to optimize onboarding requirements.
  • Lead global process standardization initiatives.
  • Fully leverage existing and new technology and decision support tools, including global standardization of reporting for stakeholders.
  • Proactively provide regular updates to leadership and key stakeholders on KPIs, improvements, and risks.
Minimum Qualifications
  • Organized with information, documentation, and workflows. Experience putting information into a structure so that others can quickly find what is needed.
  • Experience in using Excel, Word, G-Suite applications.
  • Effective technical communication and copy/edit skills that make communicating material easier to understand.
  • Program/project management experience.
  • Highly organized in communication. Demonstrated experience in keeping information structured in a manner that allows others to quickly understand content and message.
  • Experience establishing work relationships across multi-disciplinary teams and multiple partners in different time zones.
  • Bachelor's degree in human resource management, organizational design, learning and development or similar field aligned with the job responsibilities.
  • Experience capturing complex concepts and communicating them to stakeholders effectively.
  • Experience communicating key insights and business recommendations to non-technical audiences and working with technical management teams to help develop processes and solutions.
  • 5+ years of operational experience working in a similar business function.
Preferred Qualifications
  • Experience documenting business requirements to drive development of new tools
Locations
About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to accommodations-ext@fb.com.
(Colorado only*) Estimated salary of $144,000/year + bonus + equity + benefits
*Note: Disclosure as required by sb19-085(8-5-20)
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