Director, HR Tech Operational Delivery

Director, HR Tech Operational Delivery
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The mission of Meta’s People Operations Team is to run the best people service delivery business in the industry. As part of the Meta’s People Organization, the People Operations Team strives to create exceptional people experiences and programs at scale across the entire employee and contingent workforce lifecycle. Leading with care and empathy, we develop efficient and simple processes, systems, policies, and programs. We oversee knowledge management of people policies and practices and design solutions to create better and seamless experiences across our company. Our work also ensures Meta remains compliant with all people-related regulations and applicable privacy laws around the world. We aim to ensure employees feel heard and have the resources and support they need during the most important moments so they can do the best work of their careers. The ideal candidate for the role of Director, HR Tech - Operational Delivery, is someone who has managed and built strong cross-functional relationships and is a strong communicator and people leader. Reporting to the Director, HR Technology, this is an internal-facing role that will be the business owner for scaling our people systems and operations delivery, while ensuring that all the stakeholders are involved and aligned throughout the process. This role will be responsible for managing complex projects, driving execution of employee lifecycle processes and content services.
Director, HR Tech Operational Delivery Responsibilities
  • Lead the people digital portfolio for the design architecture, implementation, security, and compliance of people systems and applications across the People Organization
  • Working in close collaboration with People Operations leadership and People Engineering, translate business objectives into a prioritized implementation roadmap, digital solutions and overall architecture
  • Develop a technology strategy in partnership with People Engineering, Workplace and Product Teams to build consistent experiences for our employees including scaling digital solutions
  • Lead and execute the Global People Organization’s systems roadmap and digital strategy to scale programs, create capacity within program teams and solve experience challenges
  • Work cross-functionally to affect improvements to the experience by design and implement processes, solutions, metrics, that enhance the end-to-end journeys and moments that matter
  • Coach and mentor team members, playing an active role in developing their functional and subject-matter expertise, supporting growth areas and leading with care
  • Work with business leaders and people leadership across EMEA, APAC, and Americas regions to develop the systems and digital roadmap to support the regions
  • Build and lead people content and knowledge management strategy and delivery of that content across multiple surfaces
  • Drive adoption and usage of experience and systems changes and/or new launches across the People Team
  • Ensure internal tools are simple and effective and provide insights into user experiences to best capture feedback from the customer
  • Lead and influence with industry best practices and proven methodologies for experiences, end-to-end process improvement, scalability and automation to support company growth
  • Analyze and report metrics on people systems activities in support of strategic decision-making initiatives and for ongoing measurement and continual improvement
Minimum Qualifications
  • 12+ years experience in HR technology, digital solutions, employee experience or customer-facing technology environment
  • Experience inspiring, leading and growing individual contributors and teams from strategy through to operational execution
  • Demonstrated experience building and scaling teams and planning strategically 3+ years out as well as formalize tangible action plans to operationalize vision
  • Experience influencing at all levels of organization, including building high engagement through effective collaboration with key stakeholders and implementing company-wide changes
  • Proven relationship and partnership building skills
  • Awareness of HR best practices in the market as well as legislative and regulatory changes and experience implementing digital solutions
  • Knowledge of HRIS systems - principles, function technology and variations
  • Demonstrated experience leading global projects end-to-end with multiple stakeholders
Preferred Qualifications
  • Bachelors' degree
  • Experience working in a customer-related field such as customer service, digital experience, customer acquisition or significant exposure to HR process and practice, including experience working in a consulting company
  • Experience with Salesforce, Workday, Cornerstone, Facebook Workplace, headcount management, and workforce planning systems
  • Project Management Professional (PMP) and/or Six Sigma certification (Greenbelt or Blackbelt)
  • Experience with SDLC, Agile, Scrum, and similar methodologies
About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to
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