Oct 23 2018

Facebook Online Safety

By Meta Careers
Share icon
Facebook share icon
Facebook share dark icon
Whatsapp share icon
Whatsapp share icon
Twitter share icon
Twitter share dark icon
Close icon

Online Safety

The Online Safety team at Facebook is distributed across 3 global offices - Menlo Park, Austin, and Dublin. The team has 3 key functions - Investigations, Programs & Partnerships, and Engineering.
Online Safety works to protect some of Facebook's most at-risk groups, including minors, activists, journalists, and other targeted communities. We strive to keep these communities safe on Facebook, and also prevent people from using Facebook as a means of threatening or carrying out threats against others.
Our Mission: Protect at-risk people from real world harm in order to create a safer community on Facebook. We accomplish this by:
  • Identifying and understanding emerging safety issues on our services
  • Investigating criminal activity and escalating to law enforcement when appropriate
  • Detecting new forms of abuse and bad actors
  • Providing direct support resources to victims
  • Preventing additional abuse through community education and recommended product improvements




Investigations

The Online Safety team investigates threats and harmful activities in areas like child safety (including exploitation of minors and human trafficking), activist protection, and mental health on our platform. The Online Safety team of investigators is responsible for identifying and understanding threats on Facebook, investigating threatening activity, and referring to law enforcement where necessary.
Our investigators work closely with other teams across the company. Through strong collaboration with our cross functional partners, we investigate high risk threats, take action to protect our users, and apply our subject matter expertise to advocate for improvements in policies and procedures.
Due to the unprecedented growth of Facebook's global community, the sheer volume of information on our platforms, and our dedication to identifying, understanding and addressing these issues, we are actively increasing the number of skilled investigators to help scale our efforts to make Facebook a safe place for everyone to engage and share openly.

Programs and Partnerships

Programs and Partnerships within the Online Safety team works to support victims of abuse and prevent additional abuse by developing internal programs, recommending product improvements, leveraging external partnerships, and driving community education.
This team works closely with many non-profits such as Thorn, National Suicide Prevention Lifeline, and Suicide Awareness Voices of Education (SAVE) to drive cross-functional initiatives targeted at child safety and mental health. For example, we run a program that makes mental health resources more accessible by integrating helplines into Messenger.
Check out a recent partnership campaign with Thorn on education and support for victims of sextortion.

Engineering

Online Safety data scientists and security engineers facilitate complex investigations, understand trends, and detect new forms of abuse and bad actors on our platform. They work very closely with the Online Safety investigators to develop tools, provide exploratory and quantitative data analysis to understand different threats, and create solutions to proactively surface and mitigate risk. They also provide support to Online Safety's abuse prevention initiatives.
Our engineers and data scientists collaborate closely with other product engineering teams on safety features across the company. For example, we collaborated with the Messenger team to help them design and release Messenger Kids with safety considerations at the forefront.

Apply Today

The Online Safety team is growing. We are looking to add people who are passionate about our mission to create a safe environment on Facebook. Check out our open positions open positions on the Online Safety team!

Stay Connected!

Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. We may use your information to maintain the safety and security of Meta, its employees, and others as required or permitted by law. You may view Meta's Pay Transparency Policy, Equal Employment Opportunity is the Law notice, and Notice to Applicants for Employment and Employees by clicking on their corresponding links. Additionally, Meta participates in the E-Verify program in certain locations, as required by law.

Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com.