Technical Support Engineer

Technical Support Engineer
Join a team that is passionate about driving improvements in the Meta advertiser experience using a variety of quality engineering and analytics practices. The Technical Support Engineer is embedded in an engineering team and, as the quality and support expert, and drives the team to increase the quality of their product. You will roll up your sleeves and enjoy a variety of work, from dipping into the Meta code to organizing bug bashes. It is up to you to have a positive impact on the customer experience from the day you graduate from our immersive bootcamps; be curious and passionate, shape and expand your role over time, raise the quality bar, and increase your impact on the customer experience. As a Technical Support Engineer, you are responsible for triaging and troubleshooting the most technically challenging support cases, ensuring operational excellence, advocating for product quality, and shipping quick win fixes and long-term improvements through hand-on experience with the code. As a member of the Global Product Services team, you’ll have opportunities to initiate work streams with Engineering teams and Operations teams to scale your learnings across all of Facebook to impact the customer experience for all users.
Technical Support Engineer Responsibilities
  • Becomes familiar with product code base and architecture
  • Engages in early product development discussions to enhance product testability, stability, and customer experience
  • Streamlines and supports bug triage: looks at code as part of bug triage and fixes minor bugs
  • Drives process changes to team's operational engineering excellence and leads by example
  • Investigates missing logging and implements logging if needed
  • Audits test coverage investments and recommends hi-impact test additions
  • Owns bug and incident root-cause and drives long-term improvements through trend analysis
  • Facilitates dog fooding and bug bash sessions: scales learnings by driving improvements to tooling and team's practices
  • Collaborates with team to drive improvements to release process
  • Communication and interpersonal skills, including relationship building and collaboration within a diverse, cross-functional team
  • Builds strong relationships with other customer experience focused cross-functional partners
Minimum Qualifications
  • Knowledge of Hack, Perl, PHP, or Python
  • Solid knowledge of test and tool development methodologies
  • Solid knowledge of software engineering principles and practices
  • At least 2 years of experience in coding and testing applications
  • Track record of operating independently, being detail-oriented, and delivering high quality results
  • Experience with Load and Performance testing techniques
  • Knowledge of relational databases and SQL
  • Experience with C++, Java, or another object-orientated programming language
  • BSc or MSc in Computer Science or related field (or equivalent experience)
Preferred Qualifications
  • Solid knowledge of testing tools such as WebDriver, JUnit, JMeter
  • Knowledge of Digital Advertising
Locations
About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to accommodations-ext@fb.com.
(Colorado only*) Estimated salary of $118,000/year + bonus + equity + benefits
*Note: Disclosure as required by sb19-085(8-5-20)
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