Localization Program Manager

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Localization Program Manager
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Languages are key to the WhatsApp Customer Operations mission to “Make each user feel like WhatsApp is built for them”. The Localization team makes WhatsApp feels like a local product by building high quality localized experiences at scale. As a Localization Program Manager, you will shape the vision for and help deliver global experiences into more than 60 languages for over 2 Billion people around the world.
Localization Program Manager Responsibilities
  • Engage and build relationships with cross-functional teams and stakeholders (Product, Engineering, Marketing, etc.) to launch successful localized products
  • Design and implement efficient and scalable end-to-end localization frameworks for multiple products and diverse content types across WhatsApp and the Meta family of apps
  • Guide product, legal and marketing teams across the Meta family of apps to ensure localizability best practices are followed to minimize downstream issues and decrease cost and time-to-market for the localized versions
  • Shape the vision and drive the execution of product and launch readiness practices that include localization upstream across the company
  • Analyze data sets, build dashboards and help the team make strategic data-driven decisions
  • Analyze current pain points in workflows and tools, think outside the box and implement solutions to help us operate at scale and drive strategic value
Minimum Qualifications
  • 4+ years of localization program management experience
  • BA/BS or 2+ years equivalent work experience in localization, internationalization, program management
  • Experience with localization platforms, file formats and CAT tools – such as SDL Trados Studio, Idiom WorldServer, Memsource or any similar in-house localization tools and platform that manages and/or automates the translation workflow
  • Experience prioritizing and managing multiple projects simultaneously in a fast-paced environment
  • Experience communicating across a variety of cross-functional stakeholders and leadership, working across time zones and international offices
  • Experience with localization and testing of mobile and web-based applications
  • Experience processing and analyzing complex data sets, and interpreting them to make business decisions
Preferred Qualifications
  • 5+ years equivalent work experience in translation, localization, internationalization, QA testing
  • Experience building programs to enable localization operations at scale
  • Exposure to SQL, analytics tools, or a coding language
  • Familiarity with internationalization standards such as Unicode and CLDR
About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to accommodations-ext@fb.com.
(Colorado only*) Estimated salary of $127,000/year + bonus + equity + benefits
*Note: Disclosure as required by sb19-085(8-5-20)
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Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com.