Data Science Manager, Meta FinTech Care

Data Science Manager, Meta FinTech Care
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Tel Aviv, Israel
Meta Financial Technologies (MFT) is a product group focused on building products that help people and businesses connect to the digital economy and access the financial services they need. Today, we enable people and businesses in over 160 countries to make payments in 55 currencies. At Meta, what we do in FinTech is focused on: Expanding access to monetization for aspiring creators Helping businesses acquire and serve their customers Enabling people to partake in the digital economy with new forms of payment Bringing payment experiences into the apps people are already using to connect with family and friends Building for the metaverse and what money and financial services look like in this digital world. The Care team builds a suite of products supporting all of MFT’s use cases including consumer and business care for a broad range of consumers and businesses. The product suite includes help center, contextual help, self-resolution, dispute management, automation and NLU and phone support. We are looking for a data leader who can help us take our Care systems, products, and moreover experiences for all our customers to the next level. This is complex technical work, will have massive global impact, and you will get to work closely with smart people on challenging initiatives.
Data Science Manager, Meta FinTech Care Responsibilities
  • Help build and lead a great data science team to deliver world-class products
  • Apply your expertise in quantitative analysis, machine learning and the presentation of data to see beyond the numbers and understand how our users interact with our core products
  • Partner with Product and Engineering teams to solve problems and identify trends and opportunities
  • Inform, influence, support, and execute our product decisions
  • Mine massive amounts of data and extract useful product insights
  • Build/maintain reports, dashboards, and metrics to monitor the performance of our products
  • Manage development of data resources, gather requirements, organize sources, and support product launches while keeping the team accountable and impactful
Minimum Qualifications
  • 2+ years of experience in managing other team members in a formal or informal capacity
  • 4+ years of experience doing quantitative analysis at a technology company, consulting, investment banking, or product management including experience with SQL or other programming languages
  • Experience initiating and drive projects to completion with minimal guidance
  • Experience communicating and representing results of analysis to senior leadership
  • 4+ years of experience with applied statistics or experimentation (i.e. A/B testing) in an industry setting
  • 2+ years of experience communicating the results of analyses to leadership teams to influence the strategy
Preferred Qualifications
  • Prior Payments/Fintech experience
  • Prior experience in Post-Transaction/Care Products
Locations
About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to accommodations-ext@fb.com.
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Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com.