Market Specialist, Brazilian Portuguese

Market Specialist, Brazilian Portuguese
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Austin, TX
Meta Platforms, Inc. (Meta), formerly known as Facebook Inc., builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps and services like Messenger, Instagram, WhatsApp, and Novi further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. To apply, click “Apply to Job” online on this web page.
Market Specialist, Brazilian Portuguese Responsibilities
  • Investigate and resolve issues that are reported on Facebook such as requests for account support and reports of potentially abusive content.
  • Respond to user inquiries with high quality, speed, empathy and accuracy.
  • Use market specific knowledge, signals, and insights to spot and scope scalable solutions to improve the support of our community of users in the Brazilian Portuguese market.
  • Gather, analyze, and utilize relevant data to develop ways to improve the overall user experience on the site.
  • Use problem solving skills to resolve large and complex business problems.
Minimum Qualifications
  • Bachelor’s degree in Market Research, Communications, Journalism, or a related field and 24 months of experience in the job offered or in a related occupation. Experience must include 24 months involving the following:
  • Performing legal and regulatory research to understand market landscape
  • Drafting and publishing product policies for enforcement at scale
  • Mitigating risks and responding to escalations and incidents
  • SQL, Excel and Centra Investigations
Locations
About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to accommodations-ext@fb.com.
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. We may use your information to maintain the safety and security of Meta, its employees, and others as required or permitted by law. You may view Meta's Pay Transparency Policy, Equal Employment Opportunity is the Law notice, and Notice to Applicants for Employment and Employees by clicking on their corresponding links. Additionally, Meta participates in the E-Verify program in certain locations, as required by law.

Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com.
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