Quality Insights Program Manager

Quality Insights Program Manager
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Singapore
Scaled Operations teams provide the human expertise needed for the safety and integrity of our community and business. Those who join our teams are very passionate about solving people’s issues, and are strong advocates for the Meta community. We are looking for a passionate problem solver to develop both a deep and broad understanding of Facebook’s review policies and processes and understand where our people, processes, and systems need to improve in order to give help to the people who need it most. This role is focused on developing insights through data and metrics analysis in support of improving Quality for Meta’s commerce line of business. You will partner closely with several cross-functional teams, including product, engineering, and data science, to ensure high quality and safe experiences for both people and businesses across the Meta family of apps. Successful candidates for this team are adaptable, creative, have a bias toward action, can influence others through direct communications, aren't afraid of being wrong, and can successfully work across various teams & countries.
Quality Insights Program Manager Responsibilities
  • Become a subject matter expert in the effectiveness of integrity workflows in order to effectively advocate for operational excellence of those workflows with key stakeholders (e.g., Product, Engineering, Trust and Safety Partner Operations, and other cross-functional teams)
  • Investigate and define clear business problems and prioritize solutions using data-driven analytics, developing success metrics to measure project performance and alignment with team mission and goals
  • Inform, influence, and execute new strategies and tactics using sound analysis and impact metrics to support your positions
  • Facilitate meetings to drive progress against goals and objectives, and establishing clear next steps and owners and resolving blocks that impede progress
  • Drive internal and external process improvements and quality programs, consulting with cross-functional teams to understand needs and pain points, and ensure internal tools and automation systems are fully leveraged
  • Develop and deliver measurement and reporting to quantify the impact of all launches, and monitor and analyze operational health metrics
  • Communicate clearly the progress of initiatives to internal and external stakeholders, including the ability to synthesize feedback and adjust plans accordingly
Minimum Qualifications
  • 4+ years program and project management experience and qualifications
  • Experience being a “connector” across teams and managing a program/project against KPIs through to completion
  • Experience influencing data, business, and engineering teams through an understanding of business and ecosystem needs
  • Experience working with international or cross-functional teams
  • Experience resolving and communicating about issues with both technical and non-technical audiences
  • Experience performing analytics work or manipulating data sets
  • Communication skills and experience influencing cross functional teams to drive solutions using soft skills
  • Experience with Excel
Locations
About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to accommodations-ext@fb.com.
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. We may use your information to maintain the safety and security of Meta, its employees, and others as required or permitted by law. You may view Meta's Pay Transparency Policy, Equal Employment Opportunity is the Law notice, and Notice to Applicants for Employment and Employees by clicking on their corresponding links. Additionally, Meta participates in the E-Verify program in certain locations, as required by law.

Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com.
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