Executive Support Technician

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Executive Support Technician
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Menlo Park, CA
Meta is looking for an Executive Support Technician to provide world-class support to our Executive Team. This person will be responsible for helping develop, deliver and support the latest technology while maintaining a high level of reliability. To be successful, this person must show initiative, be motivated by technology and customer service, and have great attention to detail. Excellent communication skills are required and frequently utilized in this position.
Executive Support Technician Responsibilities
  • Establish trust and maintain a high level of discretion for all Executive Support activities. Create and execute detailed plans around executive-level projects and/or tasks.
  • Accurately manage crisis escalation with technical teams in the pursuit of resolving complex issues.
  • Work across the industry to improve or resolve bugs with third-party products used by our customers.
  • Contribute to various forms of documentation (Processes, Policies, Training Material, Quick Reference Guides, Knowledge base articles).
  • Proactively seek out projects to improve the support experience.
  • Work on projects related to tooling & automation for the benefit of our customers and the Enterprise Engineering org.
Minimum Qualifications
  • Bachelor's degree in Computer Science, a related field, or equivalent experience.
  • Experience in Enterprise Executive Support.
  • Experience troubleshooting Windows & Mac OS, Apple iOS and Android.
  • Experience working directly with Executive and Director level employees.
  • Experience with Active Directory, Microsoft Exchange (EMC), Outlook Web Access and Office 365.
  • Experience with client-side troubleshooting of network services (i.e. DNS, DHCP, and certificate-based authentication).
Preferred Qualifications
  • Experience with common coding languages like Powershell.
Locations
About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to accommodations-ext@fb.com.
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Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. We may use your information to maintain the safety and security of Meta, its employees, and others as required or permitted by law. You may view Meta's Pay Transparency Policy, Equal Employment Opportunity is the Law notice, and Notice to Applicants for Employment and Employees by clicking on their corresponding links. Additionally, Meta participates in the E-Verify program in certain locations, as required by law.

Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com.