Data Analyst, Risk & Payments

Data Analyst, Risk & Payments
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Meta Platforms, Inc. (Meta), formerly known as Facebook Inc., builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps and services like Messenger, Instagram, WhatsApp, and Novi further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. Instructions on how to apply, click “Apply to Job” online on this web page.
Data Analyst, Risk & Payments Responsibilities
  • Build data infrastructure for workforce management from end to end: data pipelines, data tables, data dashboards
  • Identify and build operational and support metrics such as volume, satisfaction, contact rates, quality, and turn-around-times
  • Identify, investigate, scope, and escalate performance analysis to drive top line goals
  • Identify and scope insights rising from the Payments Support Customer ecosystem and improve that ecosystem, specifically automated Customer Support processes and automated reporting
  • Partner with our developers to maintain the reliability and effectiveness of the platform
  • Position requires incidental domestic and international travel
  • Telecommute from anywhere in the U.S. permitted (remote work benefit)
Minimum Qualifications
  • Employer will accept a Master’s degree in Computer Science, Computer Engineering, Data Analytics, Operations, Applied Sciences, Mathematics, or related field. Position also requires completion of a university-level course/research project/internship/thesis, or 6 months of experience in each of the following:
  • Matlab, Data Quality, Data Transformation, Classification and Clustering Algorithms
  • Algorithms
  • Version Control using GIT, Sprint Process
  • Python, Data Analysis, Data Visualization, or JavaScript
  • Distributed Database Systems, Hadoop, SQL, or Big Data
  • Machine Learning
Locations
About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to accommodations-ext@fb.com.
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. We may use your information to maintain the safety and security of Meta, its employees, and others as required or permitted by law. You may view Meta's Pay Transparency Policy, Equal Employment Opportunity is the Law notice, and Notice to Applicants for Employment and Employees by clicking on their corresponding links. Additionally, Meta participates in the E-Verify program in certain locations, as required by law.

Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com.
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