Administrative Specialist Lead

Administrative Specialist Lead
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Austin, TX | Chicago, IL | Remote, US+ 2 more
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Facebook is seeking a highly motivated, skilled Lead to join the Admin Specialist Program team as an Administrative Specialist Lead. This is role will be responsible for managing a rapidly growing team of Admin Specialists. The core focus of this team is to provide high touch administrative support to executives across the Facebook organization. The day-to-day responsibilities of the team will primarily be focused on services like calendaring, travel and expenses. As the Lead for this group, you will be expected to monitor the bandwidth of your reports, and act as an expert and source of knowledge for the team. This role also involves interacting with executive client groups and requires an ability to partner with internal teams across the business. This person will need to be comfortable executing in a fast-paced environment, be highly organized, have strong communication skills, and have the ability to build and use data for reporting metrics. This person should also have the ability to juggle multiple priorities. This role is full-time.
Administrative Specialist Lead Responsibilities
  • Manage/Lead a team of Admin Specialists
  • Maintain an understanding of team workload and bandwidth, and enforce the ratio guidance and/or manage exceptions if necessary
  • Maintain adherence to the scope of program and ensure SLAs are being met
  • Maintain an understanding of team and individual performance and quality of service
  • Develop and maintain program documentation and guidelines in partnership with Admin Specialist Managers
  • Provide regular and frequent feedback and coaching to individual team members
  • Partner with Admin Specialist Managers to address Admin Specialist Program escalations
  • Monitor the pulse and morale of the Admin Specialist Program team members
  • Manage the coverage process in support of the Admin Specialist Program team
  • Maintain frequent communication with supported leaders to build relationships and advocate for Administrative Specialists
  • Provide support in the headcount and capacity planning process for the Admin Specialist Program
  • Manage the on-boarding and training (and associated logistics) for new Administrative Specialists
  • Serve as an expert on Company and Admin-related policies and guidelines (e.g. travel and expenses) and enforce with the team
  • Act as a subject-matter-expert in Administrative best practices, tools, and processes
  • Serve as a power user of internal and external tools used by Admins (Outlook, Concur, etc.), and serve as a coach to others
  • Stay on the pulse of Administrative community updates and maintain documentation shared with the team
  • Provide Administrative coverage for Admin Specialists and their clients as needed
Minimum Qualifications
  • Experience leading or managing individuals or a small team
  • Experience mentoring, growing, and developing individual contributors
  • Experience managing bandwidth and balancing workloads of multiple individuals
  • Experience handling critical client situations
Preferred Qualifications
  • Experience leading or managing Administrative Assistants or workers with similar backgrounds
  • Experience working on a shared services team
  • Bachelor of Arts or Bachelor of Science degree
  • Experience using metrics and data, and experience telling a story with data BA/BS
  • Experience as an Administrative or Executive Assistant with a knowledge in an administrative support role
About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to
(Colorado only*) Estimated salary of $112,000/year + bonus + equity + benefits
*Note: Disclosure as required by sb19-085(8-5-20)
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