Business Planning & Operations Manager, PSO

Business Planning & Operations Manager, PSO
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Meta is seeking a dynamic, experienced Business Planning and Operations (BP&O) leader to lead the team supporting Product and Service Operations (PSO). PSO is a critical function within our global sales organization that focuses on delivering a personalized, predictive and seamless customer service experience for businesses and partners, big and small, around the world. This BP&O leader will lead a team responsible for enabling our go-to market strategy, driving business planning, strategic initiatives and managing/supporting the overall operating cadence of the Product and Service Operations organization. This person will support the VP, Product and Service Operations, communicating a shared vision with cross-functional groups to efficiently deliver programs and solutions that deliver results at scale and operate as a cohesive and integrated team. This leader will be accountable for overall Strategy & Planning, Process & Operations and Analytics & Insights aligned to the PSO organization.
Business Planning & Operations Manager, PSO Responsibilities
  • Trusted partner for VP, Product and Service Operations
  • Lead teams on medium/long-term planning including business potential, resourcing and organizational design
  • Establish consultative relationship across the company to achieve strategic and operational goals and represent the function in cross-functional teams
  • Provide unbiased perspectives by understanding global imperatives and tradeoffs and ultimately ensuring decisions are made in the best interest of Meta overall
  • Build and maintain strong working relationships with leaders across Meta teams (e.g. sales, product, engineering, GMS, marketing, human resources, business planning/operations and finance) through collaboration to drive initiatives cross Meta
  • Develop and guide organizational effectiveness, proactive talent planning, change management and conflict resolution
  • Drive operational reviews and rhythm of the business, leading business analysis including support effectiveness and efficiency, customer satisfaction and revenue incrementality
  • Identify, scope and drive critical projects and initiatives for global teams, partnering with cross-functional teams across the organization
  • Drive execution through ability to quickly move from high-level conversations into detailed operational discussions
  • Oversee building of standard business review documents and business requirements for reporting and lead operational reviews to drive decisions and track progress to goals
  • Guide the development of systems and tools that enables more efficient business performance
  • Deliver quantitative analysis on market and business trends
  • Facilitate analytical deep dives on areas of the business requiring in depth diagnosis
  • Promote the culture and values of Meta: Move Fast, Focus on Long-Term Impact, Build Awesome Things, Live in the Future, Be Direct and Respect Your Colleagues, “Meta, Metamates, Me”
  • Promote the culture and values of the BPO organization: Think Meta First, Be Data Driven, Drive through Collaboration, Empower Our People, Foster Empathy
  • Develop, retain and motivate the team while continually raising the bar for talent and capabilities across the globe
  • Willingness to travel when needed
Minimum Qualifications
  • Bachelors Degree
  • 14+ years of experience in strategic planning, analytical and operational rigor as typically seen in, but not limited to, functions such as management strategy consulting, finance, business operations, or sales planning and operations (or 12+ years experience with MBA/Master’s degree)
  • 5+ years people management, influencing and coaching skills, with experience leading cross-functional teams not directly reporting to you
  • Experience influencing individuals at the C-Suite or Executive level and driving strategic business decisions
  • Communication and presentation skills with an emphasis on translating insights and data into actionable recommendations for leaders
  • Problem solving and analysis skills with experience solving complex and diverse business problems (commercial, operational, organizational)
  • Experience navigating through ambiguity and complexity to overcome obstacles with moderate direction
  • Demonstrable success as a leader of change, achieving operational excellence by introducing new performance measures, processes and systems
Preferred Qualifications
  • Experience with customer service and support organizations
  • MBA
About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
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