Business Messaging Specialist

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Business Messaging Specialist
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Jakarta, Indonesia
Meta is seeking an exceptional individual to serve as a Business Messaging Specialist, for our strategic clients in Indonesia. If you are a highly motivated team player who has experience in sales, product solutioning, driving and measuring customer success, has a strong bias for action and rolling up your sleeves to get things done, and wants to unlock the potential of WhatsApp to serve millions of businesses, we would be excited to hear from you.This role will primarily focus in growing our WhatsApp Business Platform, which serves mid and large-sized clients in Indonesia.. The ideal candidate will have strong Enterprise sales experience, preferably in driving growth and consumption for SaaS solutions, especially in a revenue-oriented role. The role requires both building and delivering success with our key clients, by providing the right solutions based on business needs, joint planning, and driving execution through internal cross functional teams and external partners. The candidate will possess proven skills around Sales, Solutioning, and Customer Success, and an ability to effectively influence and communicate with senior levels of management. The candidate will thrive in a team-oriented environment, working with the Product, Business Development, Marketing, Operations and Engineering teams to develop new ways we can improve the Business Messaging experience. This is a full-time position based in our Jakarta office with some International travel expected.
Business Messaging Specialist Responsibilities
  • Develop a comprehensive understanding of clients’ business objectives and offer solutions on WhatsApp Business as a platform. Leverage platform capabilities, as well as engaging partners to build additional solutions as relevant.
  • Demonstrate thought leadership and develop strategic client plans to drive growth against goals, including by reviewing forecasts, assessing and mitigating risks, and removing blockers.
  • Develop and present compelling value propositions, business cases, along with commercial structure, for clients to drive measurable outcomes.
  • Build client relationships and trust with senior decision makers across business, technical, customer experience, marketing, and other relevant stakeholders, to gain mindshare on WhatsApp as a platform that can help drive measurable business results. Act as a trusted advisor to help the clients transform their business.
  • Engage relevant support and engineering teams to address issues, determine the root cause of problems, remove blockers, and improve overall experience.
  • Work with cross-functional teams to develop strategies to scale client-facing activities. Help build global playbooks/guides on best practices around product implementation and solutions success based on Client learnings.
  • Actively seek client feedback (both formal and informal) and understand the drivers of satisfaction and/or dissatisfaction. Effectively communicate the feedback internally to identify feature gaps and improvement opportunities
Minimum Qualifications
  • 7+ years of enterprise sales and business experience
  • Possess executive maturity, presence and experience in building trust with senior decision makers and articulating business value to key decision makers
  • Experience in leading and driving the entire sales cycle, orchestrating cross-functional teams where necessary, leveraging repeatable offerings that maximize revenue and increase client satisfaction
  • Analytical and problem-solving experience with large-scale systems. Proven ability to drive data-driven discussions and engage in complex product discussion.
  • Experience operating autonomously across multiple teams, demonstrated critical thinking, and thought leadership
  • Bachelor’s degree or equivalent work experience
  • Fluency in Bahasa Indonesia and English are required as this role will collaborate with external stakeholders whose usual business language is Bahasa Indonesia and English.
Preferred Qualifications
  • Industry knowledge and experience in Messaging space
  • Experience with performance measurement in SaaS/CPaaS, CRM, or Marketing Technology.
About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
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