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Client Solutions Manager - E-Commerce, Travel, Gaming and Education
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Hong Kong
The Client Solutions Manager of Meta's Greater China team is a strategic and enthusiastic solution-driver and business consultant who puts our customers at the core. This position will be based in Hong Kong, and be responsible for the Ecommerce, Travel, Games and Education verticals covering Hong Kong, and Taiwan if needed. This is an outstanding opportunity to build and manage key relationships, be a platform and product expert, serve as a trusted adviser in marketing and advertising strategies, and lead media planning and measurement for our diversified advertiser portfolio ranging from Fortune 500 corporate to unicorn start-up. With a passion for marketing, this role is embedded in the sales team to build executional and functional partnerships, use data and analytics to devise comprehensive solutions for our clients, and drive revenue by negotiating and optimizing opportunities that deliver on our client’s business objectives. Success in this position requires significant relationship management skills, consultative sales experience, analytical skills, a passion for excellence in client service, a “challenger” attitude, and the ability to thrive in a dynamic, team-focused environment delivering against tight deadlines.
This position is based in our Hong Kong office.
Client Solutions Manager - E-Commerce, Travel, Gaming and Education Responsibilities
- In partnership with Client Partner, analyze client situations and devise integrated marketing and advertising strategies optimally incorporating Meta solutions to maximize client value
- Use data, insights and market intelligence to identify opportunities and guide strategy and implementation of Meta solutions
- Serve as external product consultant educating clients and agencies on product solutions and driving product adoption
- Drives product innovation internally with XFN partners based upon market trend and emerging needs of clients
- Plan media and creative structure and oversee the implementation of campaigns to deliver against client business objectives
- Outline and oversee measurement scheme, tracking, and results delivery to study the effectiveness of Meta solutions
- Oversee budget spend, manage analytics and dashboards, and provide optimization and real-time recommendations
- Collaborate with Client Partner to exceed sales and yield goals for the book of business that assigned to you
- Operation Excellence and Project Management
- Manage complex external and internal work streams, and optimize clients’ advertising operation mode to meet business objectives
- Oversee internal account operations (e.g. troubleshooting and fixing issues, monitoring and alerting ads policy violations, setting up account and financial details, etc.)
- Build and manage relationships with both C-Suite and front-line stakeholders in clients and agencies across media, creative, tech enabler industries, etc.
- Collaborate very closely with a diverse group of internal cross functional teams and cross region counterparts
Minimum Qualifications
- BA/BS degree in Engineering, Computer Science, Math, Statistics, Economics, Business, Marketing or related field
- 5+ years’ experience working directly with marketing, media and/or consulting firms and demonstrated leadership skills required
- Fluency in English and Mandarin are required as this role will collaborate with external stakeholders whose usual business language is English and Mandarin
- Effective and creative problem solving and decision-making skills
- Experience working effectively with XFN teams and all levels of management (internally and externally)
- Ability to manage multiple projects while maintaining strict attention to details
- Ability to communicate, collaborate and work effectively on a team
- Ability to confidently present to build ongoing relationships with external clients
- Advanced Excel skills and experience with data analysis
Preferred Qualifications
- Extensive experience as a Meta platforms user and familiarity with Meta's ad solutions
- Preferred qualification or experience in digital advertising and at the same time working with brand advertisers
- Experience with data visualization tools or analysis tools and relational databases such as Tableau or SQL
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About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to accommodations-ext@fb.com.
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Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com.
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