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Client Solutions Manager, e-Commerce & Retail

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Client Solutions Manager, e-Commerce & Retail
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Bangalore, India
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Meta is seeking a Client Solutions Manager (CSM) to join our Global Marketing Solutions team. The CSM will work with large local advertisers, who are operating multi-channel, and combine a focus on eCommerce with brand marketing on Meta platforms. We are looking for a strategic and enthusiastic solution-driver who puts customers at the core of everything. This person has a passion for marketing, and firm belief that the future of marketing is identity-based, data-driven and grounded in measurable outcomes. With proven understanding of online performance marketing, the CSM is responsible for driving revenue by advising on campaigns on Meta platforms, negotiating and optimizing the advertising solutions, and using data and analytics to build consultative advice for our customers. Success in this position requires a high level of consultative and analytical skills (campaign analytics, dash-boarding, ad solution optimisation), with focus on client development. The CSM must be solution-oriented, with curiosity and the ability to drive impact in a dynamic, team-focused environment, while moving fast against challenging deadlines.
Client Solutions Manager, e-Commerce & Retail Responsibilities
  • Work with brands to understand their business objectives and develop the Meta strategy in partnership with the Client Partner, which will constitute building on insights, crafting media plans, page strategy, creative and measurement recommendations
  • Build key stakeholder relationships both internally and externally, and be seen as a key influencer in shaping product roadmaps, platform strategy and the overall Facebook narrative
  • Provide dedicated account management to top clients, to develop, manage, optimize, and support strategic account plans, and leverage data to create business solutions for clients
  • Develop vertical expertise, including industry research and perspective, to drive overall business objectives and marketing solutions for advertisers
  • Media Planning, Strategy, and Measurement: Manage planning, execution, ongoing reporting and optimisation of campaigns (oversee budget spend, manage internal analytics and dashboards, provide optimisation and real time targeting recommendations)
  • Project Management - Manage complex work streams to optimize marketing objectives for clients. Manage Analytics and dashboards to advise clients (e.g. daily client facing data/insights reporting, understanding performance across hundreds of accounts used by clients, setting up pipelines to pull conversion and impression data, etc.)
Minimum Qualifications
  • 4+ years of experience in performance marketing and/or account management roles
  • Understanding of online and traditional advertising
  • Solid understanding of Digital Marketing, Technology, and accompanying Meta advertising solutions
  • Experience in ad tech/online marketing technologies and understands how to implement them for an effective and efficient marketing strategy
  • Critical thinking, analytical and technical skills are essential, as well as curiosity, persistence, and the ability to arrive at solutions in a structured manner
  • Demonstrated ability to develop and manage cross functional partnership as well as client relationships in complex and rapidly evolving environment
Preferred Qualifications
  • Familiarity with Digital Performance Marketing in the eCommerce industry will be a plus
Locations
About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to accommodations-ext@fb.com.
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Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com.
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